A 30-day window to get in touch
You may request a return within 30 calendar days after your item is delivered. For items delivered separately, the window starts on the delivery date of each item.
To start, email naderadeeb-bqmzs2@mail.grokbot.com with your order number, the item you want to return, and a short explanation. No return form or phone call is required.
Change-of-mind returns
For a change-of-mind return, items should be unused, unwashed, and in their original condition, with included parts and tags. Opening a package to inspect an item does not by itself disqualify a return. Original packaging is helpful where practical, but missing packaging alone does not remove your rights for a damaged, defective, or incorrect item.
You pay return shipping for a change-of-mind return. We do not charge a restocking fee. Original outbound shipping is not refunded for a change-of-mind return unless required by law. We will explain any applicable shipping amount before you send the item.
These condition requirements do not limit remedies for defects or rights that cannot lawfully be excluded.
Damaged, defective, or incorrect items
If something arrives damaged, defective, or different from what you ordered, email us with your order number and, if possible, clear photos of the item and packaging. Please get in touch promptly so we can help. If you cannot provide a photo, tell us; we will discuss other reasonable ways to review the issue.
After reviewing the problem, we will arrange a replacement at no additional cost or a refund, as appropriate and subject to your applicable rights. If a return is needed because of our error or an item that arrived damaged or defective, we will provide a prepaid U.S. return label or another agreed, store-paid return method. We may resolve some issues without requiring a return.
The 30-day change-of-mind window does not shorten applicable statutory warranty or defect rights.
Where and how to return
Please contact us before sending an item. We will review your request and email return instructions after approval. A suitable U.S. return route must be confirmed for any physical return; do not mail anything before receiving instructions. If a suitable route cannot be confirmed for an approved remedy, we will review a no-return refund or another lawful resolution rather than direct you to an unapproved overseas address. Do not send returns to the address on the original parcel or directly to a supplier unless our return instructions specifically tell you to do so.
For an approved change-of-mind return, please dispatch the item within 14 calendar days after approval, unless we agree to a different date. Keep your shipping receipt and tracking information. Contact us if you cannot meet the dispatch window; statutory rights are not reduced by this instruction.
Refunds
We will email you when we have reviewed your return or claim. If approved, we will issue the refund to the original payment method within 10 business days after receiving and checking the return, or after approving a no-return refund. Your bank or payment provider may need additional time to post it. If the original payment method cannot receive the refund, we will contact you to arrange a lawful alternative; we will not substitute store credit without your agreement.
For a damaged, defective, or incorrect item, we will refund the applicable item price and shipping charges required by law, including shipping attributable to our error. Any faster refund deadline required by law takes priority over the timing above.
Exchanges and cancellations
For a different size or item, contact us first. Where a direct exchange is not available, we can help you return the eligible item and place a separate order. Replacement availability is not guaranteed.
To cancel before dispatch, email us as soon as possible. We will try to stop fulfillment, but cannot promise that a shipment already being prepared can be intercepted. Your legal cancellation rights remain unchanged.
Your rights remain intact
Nothing in this policy limits consumer rights, remedies for faulty goods, or protections that cannot be waived under applicable law. If something is unclear, email us and we will review it with you.