Shipping policy

Where we ship

We ship to eligible U.S. addresses only. Available destinations and shipping options are shown at checkout. We do not offer international shipping.

Processing: 1–3 business days

Orders are normally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. holidays. Processing is the time needed to prepare an order for dispatch; it is separate from carrier transit.

U.S.-warehouse delivery: typically 3–8 business days

For products confirmed to ship from a U.S. warehouse, delivery is typically 3–8 business days after dispatch, in addition to processing time. These are estimates, not guaranteed arrival dates. Check the product page and checkout for the timing applicable to your order.

Shipping charges

Any shipping charge is displayed at checkout before you pay. Please review the order total before submitting your order.

Tracking and separate parcels

When your order ships, we will email the tracking information available for the shipment. Items may arrive in separate parcels when they come from different fulfillment partners. If an order is split, we will share the available tracking for each parcel. We will not add an unapproved shipping charge after you place your order.

Delays, changes, and missing parcels

If we cannot dispatch within the promised processing or shipment window, we will notify you, explain the revised timing, and offer the option to agree to the delay or cancel the unshipped merchandise for a full, prompt refund. If required consent is not obtained, we will cancel and refund the unshipped merchandise as required by law. An estimate is not permission for an indefinite delay.

Need to correct an address or cancel? Email naderadeeb-bqmzs2@mail.grokbot.com as soon as possible with your order number. We will try to help, but changes may not be possible once fulfillment has started. This does not limit any cancellation right you have under applicable law.

If tracking stalls, a parcel is missing, or delivery is marked complete but you cannot locate it, email us. We will review the shipment with the fulfillment partner and carrier and help resolve the issue. A carrier status alone does not take away your applicable consumer rights.

For damaged or incorrect items, see Returns & Refunds.