What is Shed & Settled?
Practical, non-electric essentials for the fur, wet paws, and litter mess that come with a pet-friendly home. Start with the spot that needs a reset: the entryway, the sofa, or the litter corner.
Will every tool work on every fabric or surface?
No. Check the product page for intended surfaces, dimensions, and care instructions. Follow manufacturer guidance and test a surface-contact tool gently on a small, hidden area first where appropriate. Do not assume a tool for sturdy upholstery suits delicate fabrics.
Do you ship outside the United States?
No. We ship to eligible U.S. addresses only. Checkout shows available destinations and options. See the Shipping Policy.
How long will my order take?
Allow an estimated 1–3 business days for processing, subject to supplier stock and sourcing. After dispatch, the planning range is approximately 3–8 business days for U.S.-warehouse items or 7–15 business days or longer for China-shipped items. Each product identifies its ship origin and any service-specific estimate. Factory sourcing, customs and carrier delays can add time. These are estimates, not guaranteed arrival dates; processing and transit are separate.
Does U.S. shipping mean a product is made in the USA?
No. A fulfillment location is different from the country of manufacture. We will not call a product U.S.-made without supporting information.
What does shipping cost?
Current standard shipping is $8 below a $70 order subtotal, with a free standard-shipping option at $70 or more. Review the actual methods and total at checkout. No faster delivery is promised by a method label alone.
Will everything arrive together?
Not always. Items from different partners may arrive separately. We will email available tracking for each shipment. We will not add an unapproved shipping charge after you order.
Can I change or cancel an order?
Email naderadeeb-bqmzs2@mail.grokbot.com as soon as possible with your order number. We will try to help, but changes may not be possible once fulfillment has started. This does not limit legally required cancellation options, including for qualifying shipping delays.
Can I return something?
You can request a return within 30 calendar days of the item's delivery. Change-of-mind returns should be unused, unwashed, and in original condition with included parts and tags. Opening a package to inspect it does not by itself make it ineligible. You pay change-of-mind return shipping; we charge no restocking fee. Original outbound shipping is not refunded for change of mind unless required by law. See Returns & Refunds.
What if my item is damaged, defective, or incorrect?
Email your order number and, if possible, photos of the item and packaging. We will review the issue and arrange a replacement at no additional cost or a refund, as appropriate and subject to your rights. If a return is needed for that issue, we provide a prepaid U.S. label or another agreed, store-paid method. If a photo is difficult to provide, tell us. Statutory rights are not limited to the 30-day change-of-mind window.
Where do I send a return?
Contact us first. We will review your request and email applicable return instructions. A U.S. return route must be confirmed for the request; do not mail anything until instructions are provided. Do not send a return to the parcel's sender address or an unapproved supplier address.
How long does a refund take?
For an approved return, our policy is to issue the refund within 10 business days after receiving and checking the item, or after approving a no-return refund. Your payment provider may need additional time to post it. Faster legal deadlines take priority; shipping-delay cancellation refunds are not held for a physical return.
How do I contact you or make a privacy request?
Email naderadeeb-bqmzs2@mail.grokbot.com. For privacy matters, use the subject Privacy request and see our Privacy Policy. Please do not email payment-card details or account passwords.